Customer Help Center

FinTech is made for companies/ private individuals in need of assistance on their short term/ long term projects as well as for creative professionals seeking new challenges to boost their experience.

We provide opportunity for creative folks to find interesting projects in the scope and intensity they wish. On the other hand, companies and private individuals may find the right professionals to fulfill their projects.

When you open a bank account, you usually need to take some ID into the bank branch. Afripoint is no different. We’re a financial institution, so we need to know who’s using our service. It helps us combat money laundering, and keep everyone’s money safe.

So depending on where you’re sending money from, and how much you send, we’ll ask for you to verify your identity. This helps us keep your money safe.

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How does verification work?

Once you’ve opened your Afripoint account, we’ll need to verify your identity, usually with some photo ID, proof or address, and/or a picture of you holding that ID. It usually takes about 2 working days.

The way we verify you depends on a few things:

• The amount you send
  • When you send larger amounts, like D100,000 or more, we might need to see additional documents that show how you got the money.
  • When you send smaller amounts, we’ll usually verify your identity.
• The currency you send
  • Some countries require some proof of identities to send any amount.
  • Some currencies require further identification. For example, sending US dollars requires an online banking log in.
• How many transfers you’ve made
  • While we might only verify your identity at first, we might need to verify your address later on.

Sometimes, we need to ask for additional documents once a transfer has started. Rest assured our team will work tirelessly to verify these documents as soon as possible to get your money moving again.

Other times, we can automatically verify you when you make a bank transfer. If your transfer comes from your own bank account, and your name there matches with the name on your Afripoint profile, we consider this the first form of identity confirmation. You may not need to do ID or address verification in this situation.

We can only do this for some currencies, and if you send below 15,000 EUR. We can’t do this for business profiles, either.

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 What types of documents does Afripoint accept?

Everything on the document you share should match the information on your TransferWise profile. Make sure the photo isn’t blurry or covered, so we can see all the info. If there’s information on the back of your document, we’ll need to see that, too.

A valid ID document can be:

• Passport (photo page only)
  • If you’re a Nigerian citizen, we only accept passports or the new type of Nigerian national cards
• National ID card
• Photo driver’s licence (except New Zealand residents sending NZD)

A valid proof of address document can be:

• Utility bills: gas, electric, or landline phone (no mobile phone bills)
• A bank or credit card statement (photo/scan of a physical letter or PDF of statement)
• A council tax bill, or a HMRC notification
• Vehicle registration or tax
• Photo driving licence showing your address and expiry date
• Any other government or financial institution-issued document

 

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How does selfie verification work?

We sometimes ask customers for selfie verification. That means uploading a picture of yourself (a selfie) while holding your ID. You can find out more about selfie verification here.

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How long does verification take?

If we ask to verify you after your transfer is in progress, we’ll work get it done within 2 working days. Once we’ve successfully verified you, we’ll automatically resume your transfer.

To avoid delaying your transfer, we recommend getting verified before you set up a transfer. When you do this, it done within 7 working days. Once we’ve successfully verified you, we’ll let you know via email.

No. Geographic location is not an obstacle for creative industries. We offer our service worldwide. Just to note we are based in Europe.

No. FinTech platform is made user-friendly so it is simple and easy to post a job or create a profile. Moreover, FinTech team will provide you any support you need!

By joining FinTech you will have a chance to contribute to the creative industry. Companies and professionals will be able to interact and by doing that – help each other to reach goals and surpass any limitations.